Shipping policy

Shipping Policy

UK & US Delivery

We currently hold stock in both the United Kingdom and United States, allowing us to fulfil most orders locally.

Standard shipping is free on UK and US orders.

Our estimated delivery time is generally 3–5 business days after dispatch. Delivery times are estimates and may vary depending on your location, carrier and circumstances outside our control.

Order Processing

Orders are normally processed as quickly as possible. Once your order has been dispatched, tracking information may be provided where available.

Please ensure that your delivery address is complete and accurate when placing your order.

Delayed Orders

Although most orders arrive within the estimated timeframe, carriers may occasionally experience delays.

If your order has not arrived within 7 business days after dispatch, please contact us at desify.me.social@gmail.com and we will investigate the shipment for you.

International Orders

Delivery availability, shipping charges and estimated delivery times for destinations outside the UK and US will be shown at checkout where available.

International orders may be subject to local taxes, import VAT, customs duties or other charges depending on the destination and how the order is fulfilled. Where these charges are not collected at checkout, they may be payable by the recipient.

Damaged, Lost or Incorrect Deliveries

If your order arrives damaged, you receive the wrong item, or you believe your parcel has been lost in transit, please contact us as soon as possible at desify.me.social@gmail.com with your order number and details of the issue.

We will work with you and the carrier to resolve the matter.

Contact

For any questions regarding shipping or delivery, contact:

Desify.me / Mayaka 786 Ltd
Email: desify.me.social@gmail.com