Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return under our voluntary 30-day returns policy, your item must be in the same condition that you received it, unused, with any tags attached and in its original packaging where applicable. You’ll also need the receipt or proof of purchase.
To start a return, contact us at desify.me.social@gmail.com. If your return is accepted, we’ll provide instructions on how and where to return your item. Items sent back to us without first requesting a return may not be accepted.
For change-of-mind returns, customers may be responsible for the cost of returning the item. If an item is faulty, damaged, incorrect or not as described, please contact us so that we can arrange the appropriate return or resolution.
You can contact us with any return questions at desify.me.social@gmail.com.
Damages and issues
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, incorrect or not as described.
Where appropriate, we will arrange a replacement, refund or other suitable resolution. Your statutory consumer rights are not affected by this policy.
Exceptions / non-returnable items
Certain items may not be eligible for return, including:
- personalised or custom-made products;
- perishable goods;
- gift cards; and
- sealed goods which are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery.
Please contact us if you have questions about whether a particular item can be returned.
Sale or discounted items remain subject to your applicable statutory consumer rights.
Exchanges
The quickest way to receive a different product is usually to return the item you have and, once the return has been accepted, place a separate order for the replacement item.
If you have received an incorrect, damaged or faulty product, please contact us before placing another order.
UK & European Union cancellation rights
If you are a consumer in the United Kingdom or European Union, you generally have the right to cancel an online purchase within 14 days of receiving the goods, without giving a reason.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
These statutory cancellation rights are separate from, and in addition to, our voluntary 30-day returns policy.
Where statutory cancellation rights apply, you may be responsible for the cost of returning the goods unless the goods are faulty, damaged, incorrect or otherwise not as described.
You should take reasonable care of goods while they are in your possession. We may make a deduction from a refund where permitted by law if the value of the goods has been reduced as a result of handling beyond what would reasonably be necessary to inspect them.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, your refund will be made to your original payment method.
Where statutory cancellation rights apply, refunds will be processed within the applicable legal timeframe, generally within 14 days of us receiving the returned goods or evidence that they have been returned, whichever applies under the relevant consumer law.
Where required by law, the refund will also include the cost of the standard delivery option originally offered. Any additional amount paid for an upgraded or premium delivery service may not be refundable.
Please remember that your bank, card provider or payment provider may take additional time to process and display the refund after we have issued it.
If you believe a refund has not been received within a reasonable period after we have confirmed it, please contact us at desify.me.social@gmail.com